Email Product Inquiries

[rrich]

I have found that if the subject line is something like, "Where can I buy", responses are not perfect but better.

[Big Shed]

Rich, my experience with email enquiries to US based companies has been very good but I can't say the same for Australian companies.

I have even had US companies ring me to discuss an order.

Having travelled a fair bit in the US my experience has been that US business as a whole is far more service and customer oriented than here in Oz.

[rrich]

Fred,
That is astounding. I rate US companies a mostly meh in customer service.

There was an interview in a now defunct and offshore magazine about a router bit sharpening stone with a gentleman from a company in OZ. (Distributor, I think.) I sent an e-mail to the info address at the distributor. I sent the e-mail at about 10 AM, Pacific Time. I had a response that afternoon, Pacific Time.

One of the things that I've noticed about Australians in general is that a commitment, verbal or written, is as good as gold. Where as some American businesses if you shake hands with an employee, you should count your fingers to make sure that all were returned.

[Uncle Al]

Adding to the list of forum sponsors who properly engage with their customers is the Sandpaper Man.

Oops, I forgot about the great service I received from The Sandpaper Man late last year.

Alan...

[bueller]

One Australian company who is very good at responding to queries is Vicmarc. I bought my VL200 second hand and they have been so accommodating answering all my queries. Great company.

[fenderbelly]

I have also come up against the issue of local companies not replying to emails.