Ohh Woolworths, you shouldn't have!

[Grumpy John]

Well I would be inclined to ask the staff to override it. If they can't, I would put in my old Darwin postcode and go home with the item.

Another day when I do not have anything better to do, I would go back and fill a big trolley with the most expensive small items I can from all over the store and then when the system asks for my postcode, I would ask the staff to override it again. Then on being told they can't I would announce that I am off to Bunnings and leave the lot there for them to restock.

It's not the team members fault, why give them grief. I'm sure you wouldn't like someone giving you grief at work over a management decision that was out of your control.
Having been a Bunnies lackey for over 7 years I'm getting fed up with being a whipping boy for angry people, that's why I've transferred to night fill.

[Bob38S]

Agree, don't shoot the messenger.

On occasions in the past when I have had the time and inclination, I have made it very clear to the "messenger", that I was not having a go at them but, on the condition of anonymity, to give me the name and email of the boss and then have made my feelings clear to someone who should be in a position to do something about it. The bloke at the bottom of the pile is not in a position to effect change, higher up the food chain is another story.

[doug3030]

It's not the team members fault, why give them grief. I'm sure you wouldn't like someone giving you grief at work over a management decision that was out of your control.
Having been a Bunnies lackey for over 7 years I'm getting fed up with being a whipping boy for angry people, that's why I've transferred to night fill.

Oh, I would not give the staff member grief personally. One of them would get an easy couple of hours wandering around restocking small expensive items, while store management are having to justify why they are having to pay someone to do this because of poor company policies.

Cheers

Doug

[Handyjack]

Two experiences with Woolworths self serve registers.
First experience - the machine gave me the wrong change - short 20c. Complained and eventually I got my 20c but the staff member kept the receipt. If a human had short changed me, how would the supervisor reacted?
More recently at Masters I was paying for a rare purchase that was about $20.20. I put in a twenty cent coin. No problems I owe $20. Put in a twenty dollar note, watch it being swallowed and now the screen shows that I owe $20 still. You have got to be joking. Took about ten minutes for the staff to sort out. If it was a human who took the money and did not acknowledge, how would supervisor react?

[Bob38S]

I refuse to use the self serve checkouts under any circumstances, and have told management so and given my reasoning.

Just as I buy Australian made when I can, [I see it as buying my kid and yours a job], I refuse to do someone out of a job by using a machine which means that the company increases profits by employing less people. I have been told that this would contribute to cheaper prices and quicker "service" and I use that term loosely.

If you believe the cheaper prices and faster service bit, then I'm prepared to sell you that big bridge in Sydney as it is being sold for scrap, not interested, then there is a big rock in central Australia which I can let you have really cheap and could be used for road base.

[Sir Stinkalot]

Its amazing how often people are queuing up to use the self checkout when you can get through the staffed express register in seconds. I too prefer to use a person as I do fear that more registers / jobs will be lost to the self checkout with no benefit to the customer.

There have certainly been plenty of reports of people taking advantage of the self registers by incorrectly entering codes or not scanning correctly. I guess the stores with self checkouts run the calculations of stolen goods vs employing checkout staff .... if the self checkouts are still around they must be saving more in staff costs than they are loosing.

[rwbuild]

I play dumb at the self serve and ask the assistant to show me every time, it's quicker than the staffed registers

[Grumpy John]

Oh, I would not give the staff member grief personally. One of them would get an easy couple of hours wandering around restocking small expensive items, while store management are having to justify why they are having to pay someone to do this because of poor company policies.

Cheers

Doug

No one gets an easy couple of hours at Bunnies, the items would be sorted into department and the team member responsible for that department would have to restock the shelf. Meanwhile they are not able to service customers and incur the wrath of angry customers. And all the while management couldn't give a rats.
Fine, you don't want to give your postcode, fair enough, but don't make someone's job harder than it already is.

[doug3030]

No one gets an easy couple of hours at Bunnies, the items would be sorted into department and the team member responsible for that department would have to restock the shelf. Meanwhile they are not able to service customers and incur the wrath of angry customers.

I thought we were talking about Masters, not Bunnings.

On the occasions that I have gone to Masters the staff outnumber the customers by at least 3 to 1 so they would still have more than enough of them to make sure the customers are being looked after.

Cheers

Doug

[Bushmiller]

I thought we were talking about Masters, not Bunnings.

On the occasions that I have gone to Masters the staff outnumber the customers by at least 3 to 1 so they would still have more than enough of them to make sure the customers are being looked after.

Cheers

Doug

Doug

I think distinct lack of customers is the reason Masters is in dire straights and is nothing to do with customer service.

Just on Bunnings, I have generally been more than satisfied with the company as a "wharehouse" as distinct from a "store." My impression is that the staff levels have decreased over the years and certainly in the evening it can be very difficult to find somebody to give assistance. The Toowoomba store is one of the best I have frequented (that makes it sound like I hide out in it's dark corners) and also possibly the biggest.

I have no complaints there and look forward to Grumpy John retiring (semi-retiring) to this neck of the woods.

[Chesand]

I am very much with Bob on this even though there are Woolworths and Wesfarmers shares in my Super fund.

I refuse to use the self serve checkouts under any circumstances, and have told management so and given my reasoning.

Just as I buy Australian made when I can, [I see it as buying my kid and yours a job], I refuse to do someone out of a job by using a machine which means that the company increases profits by employing less people. I have been told that this would contribute to cheaper prices and quicker "service" and I use that term loosely.

If you believe the cheaper prices and faster service bit, then I'm prepared to sell you that big bridge in Sydney as it is being sold for scrap, not interested, then there is a big rock in central Australia which I can let you have really cheap and could be used for road base.

[Chris Parks]

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