What HAS happened at Carbatec?

The last time I ordered anything from Carbatec in Brisbane, (it was a year or two ago) the service was so appalling I didn't think I'd ever go back. The stuff arrived two days after a package arrived from Lee Valley which had been ordered on the same day, and there were so many things wrong with the order I could have written a book.

Well never say never, I say.... yesterday afternoon with some trepidation I ordered a couple of things, and must I admit I was wondering which month they'd turn up, and what would be missing from my order.

Today, THIS MORNING, a little over 12 hours after placing my order, the goods arrived by express post, all present, well wrapped, and with a copy of the Catalogue enclosed.

Wow! If that's a reflection of how things are now done, the blokes at Carbatec have won me back!

Well done I say!

Cheers,

P:2tsup:

Sounds like they made a mistake :D

so, what you buy then ?

Just some stuff, some Silverglide and other gooey things.

Unfortunately, I've had my machinery uncovered since Christmas, and at the same time I've run out of all the necessary condiments. Big de-rust of all the horizontal surfaces coming up tonight.

In the sort of humid weather we've been getting, it takes about a week for a thin film of rust powder to start, within a month it's like someone has sprayed the cast iron with red dust!

Sometimes living at the beach can be a pain!

cheers,

P
:D

Looks like we've got about four days of good weather to catch up on those jobs (like yours) that weeks and weeks of rain have caused.

Have never had a problem with CarbaTec (Bris) service/delivery wise, only with some of the prices:(

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Originally Posted by bitingmidge

Just some stuff, some Silverglide and other gooey things.

Unfortunately, I've had my machinery uncovered since Christmas, and at the same time I've run out of all the necessary condiments. Big de-rust of all the horizontal surfaces coming up tonight.

In the sort of humid weather we've been getting, it takes about a week for a thin film of rust powder to start, within a month it's like someone has sprayed the cast iron with red dust!

Sometimes living at the beach can be a pain!

cheers,

P
:D

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Sounds you'd have it worse than I have it here.

I don't think its always practical to keep everything lubed up. And it starts on the back of blades where the shavings rip over, taking the oil away...the very place you don't want it rusting...and I'm always in too much of a hurry to oil them after use. Some days it seems to happen litterially overnight for me. Has been raining a lot here though.

Have you heard about buying camelia oil at coles ?

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Originally Posted by bitingmidge

........ it takes about a week for a thin film of rust powder to start....

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It happens overnight here. :~
I am at least 70Kms from the sea but about 30m below the clouds. :rolleyes:

BTW ripper, where does camelia oil come from (besides Coles that is?)

I bet you think it just grows on trees do you? :p

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Originally Posted by apricotripper

Have you heard about buying camelia oil at coles ?

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That's not that cheap stuff that comes off the back of the blade is it? :D:D

I paid an enormous amount, but hey they were sending me other stuff. Lee Nielson charge $12.00 I paid more than twice that, the chinese grocer somewhat less as I understand it.

And Cliff, it's from the Camellia plant yeah? The tea bush?

P
:p

Were'd all that flower business go.
:?

Anyway, I was just trying to be helpful MIDGE !@#$%@#$% :)

uno, save a buck. (Or I know, maybe your loaded , and you don't need to save a buck )

A nice fella on this forum started a thread on it. 500mls of camela oil for 10 bucks at coles (in the weirdo healthfood section).

When the misses threwout a bottle of that spray and wipe. I filled the bottle up with the coles stuff and safety pined a rag around the nozel.

brilliant stuff. Doesn't leave a sticky a mess when it drys, and doesn't smell like an oil well. Tip of the year it is. Spray it on everything to stop your little rust problem.

Whats the difference between tea stain and rust colour?:rolleyes:

BTW we have got the other humidity problem here in the UK, a week of frost and the stuff is coming out of the walls and ground, very rust forming.

Quote:

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Originally Posted by apricotripper

W
A nice fella on this forum started a thread on it. 500mls of camela oil for 10 bucks at coles (in the weirdo healthfood section).

When the misses threwout a bottle of that spray and wipe. I filled the bottle up with the coles stuff and safety pined a rag around the nozel.

brilliant stuff. Doesn't leave a sticky a mess when it drys, and doesn't smell like an oil well. Tip of the year it is. Spray it on everything to stop your little rust problem.

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That's better than 30bucks for 300 mil by my quick maths. I reckon the Chinese grocers'll have it too, I'll check it out.

Thanks for the tip Jake! I'll reuse my expensive bottle when I run out this time. You're right though, it's nice stuff.

P

:D

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Originally Posted by jow104

we have got the other humidity problem here in the UK, a week of frost and the stuff is coming out of the walls and ground, very rust forming.

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Not to mention the salt on your roads.

I'd sure hate to have to wash the motorbike after every ride.

Quote:

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Originally Posted by bitingmidge

Wow! If that's a reflection of how things are now done, the blokes at Carbatec have won me back!

Well done I say!

Cheers,

P:2tsup:

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My past experience of Carba-Tec's mail order service is almost identical to Midge's. But I'm in Brisbane often enough to drop in for a browse and anything I might want (and even, sometimes, need :) )
This week I decided to buy over the internet a few items from their sale. Placed the order Wednesday, got a confirmation e-mail straight back. Thursday an e-mail said they were processing the order which was delivered today, Friday.
Now that's more like it C-T. Excellent service. I do hope that is now your standard.

And it aint specific to Queensland Carbetex either... I had an order go haywire last year... easy order over the phone they HAD my info right in front of them on the computer (in the shop Im meant to be a "prefered customer" or such) and hello it disappeared!!!... apparently theres a Brunswick Junction over near some place called Preston in Victoria somewhere and instead of directing it to the Brunswick Junction in WESTERN AUSTRALIA or with the WA postcode it went to Vic!!... 2 weeks after ordering I rang "no mate you should have it by now check the post office" several calls later and they decided to send another this time to HERE... I got it finally but talk about dramas... wouldnt believe that they could have made a mistook it had to be the post office or some such but well all sorted in the end :2tsup:

Now Im a tad jittery about ordering from them over the phone again and I really do need a few odds and sods... I think Im gonna have to do a mad dash early one weekend as I sorta want them this year rather than next :doh:

nah really I like roadtrips and a quick jaunt up the other side of Perth aint so far well about 400 klicks but what the hell eh?... I kinda like Carbatex good mob... never seem to have just what I want but always seem find a way to separate me dosh from me wallet the buggars! :; Well its a long way to go to come back with nothin right?? RIGHT!!! :2tsup:

Someone has been pulling your leg Dingo.

a) I was the Postmaster at Preston Vic for six years.
b) Brunswick is another major suburb about 5 kms away.

There is no "Junction" associated with either suburb
except a "Y" intersection in Preston where the Junction
Hotel is located.

Allan

__________________________________________

You can't teach and old mouse new clicks.

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Originally Posted by Allan at Wallan

Someone has been pulling your leg Dingo.

a) I was the Postmaster at Preston Vic for six years.
b) Brunswick is another major suburb about 5 kms away.

There is no "Junction" associated with either suburb
except a "Y" intersection in Preston where the Junction
Hotel is located.

Allan

__________________________________________

You can't teach and old mouse new clicks.

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Sorry Allan got to agree with Dingo about OZPOST all to often we have had things go astray lost never to be seen again. We did find one parcel it went to another suburb with the postcode 2160 no 2168:doh: The post mistress there rang to say she had it and would forward it on to correct postcode even tho it was marked correctly as 2168. She rang back 15 mins later to say another staff member had sent it to dead letter office :no::roll::~:((

Allan's quite right.

But the right info doesn't stop mis-reads in Auspost or sender mis-directions.

... As for C-Tec, I find myself ordering from the Bris store online and they pass it on to Melb where I am. Find it more reliable that way. Go figure.

btw, Allan, feel free to drop in on your way past any time.

PM me if you want to, as I'm working part-time.

You can now order all of your carba-tec stuff at Woodnworkshop on the coast Shed 1A/4 dual ave Warana they also stock other woodworking items. Great shop for woodees.

Quote:

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Originally Posted by Allan at Wallan

Someone has been pulling your leg Dingo.

a) I was the Postmaster at Preston Vic for six years.
b) Brunswick is another major suburb about 5 kms away.

There is no "Junction" associated with either suburb
except a "Y" intersection in Preston where the Junction
Hotel is located.

Allan

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Well Allan all I know is what they tell me at Carbatex mate... and well it DID end up at the Preston post office for 2 weeks until it was sent on to the Brunswick post office then returned to Carbatex... in the meantime they had sent me the part to me down here... the parcel WAS marked correctly both times

Now Ive no idea who made the stuff up wether it was CT or the PO but someone did... thats just a fact... I like to think its the post office since Ive had parcels from anywhere take up to and over a month to get to me and visit several stops along the way and be redirected even though they have been addressed CORRECTLY in the first place... personally I think the PO like to have staff in their sorting areas that are unable to spell or read properly... not having a go at dyslexic people and I think its admirable that the PO hires severally dyslexic people :2tsup: its just that well its not the best for the reciever eh? :doh:

But hey its all good mate I got it finally which was the main thing!! :2tsup:

Cheers!

This is hijacking the thread a little, but I actually think the Aus Post do a great job (well the Armidale PO and delivery contractors at least).

I've had letters that have been incorrectly addressed still arrive and in a timely manner. The local post office noted that the address was dodgy, but recognised the name and put in it in the appropriate delivery contractors mail to be delivered.

The letter still had the dodgy address on it but the delivery contractor also recognised the name and put it in our letter box.

Aus Post could just as easily rejected the letter because of the dodgy address and we would never have received it. But instead everyone involved used a bit of common sense (and some local knowledge) and got it delivered.

Yep;

I've not going to say they've never lost an item of mine cos if I do the next one'll go astray ;-}

This thread has come a few days too late to warn me, but luckily all went well (almost).

Bought a Triton respirator on line. Got it from Brisbane, delivered free as per Carba-tec offer to SA clients until they open here. One box, either it gets here or it doesn't, not much could go wrong. Except that the invoice was for $289 instead of the $275 on the (legally binding) accepted order.

E-mailed on 2/5 to say -got the respirator, thank you, but please amend the price at your earliest convenience-.
Got a reply on the 6th saying -thanks for your message, the Customer Service Manager will contact you ASAP.-

It is now the 16th and no answer has come. I am certainly not going to waste any more time about $14, but I wonder about my future willingness to buy from them.

And, as regards Australia Post: never had anything go missing in 30 years, only two parcels sent air mail took 3 months to get to Europe (the albatross must have stopped to rest on some ship's mast:D).

Could not resist the double entendre, but it fits perfectly.:D

Today, without any intervening communication, the $14 Visa credit from Carba-tec came through. End-of-month processing, I guess...:)

Quote:

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Originally Posted by bitingmidge

Sometimes living at the beach can be a pain!

cheers,

P
:D

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dont worry midgey - with global warming you'll be unde the beach and wont have to worry about for too much longer...