anyone else had dramas with 15" thicknesser of the orange brand?
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anyone else had dramas with 15" thicknesser of the orange brand?
Yepppppppppp.
So whats happening with yours?
in getting fixed , became noisey . Not sure of problem and am loseing money every day now . I'll give them 1 more week before i start gettin peeeed off .
:U ooooh gawd thats a good one :U oooh gotta love comedians :U Thats a joke right??? :U seriously your joking eh? :U your not? well let me stop phissin meself and we'll see what can be done :U ahhh thats better :;Quote:
Originally Posted by seanr
ahem sorry my bad... but I couldnt help it it just blurted out :q
Okay steady up... serious now... Whats the issue sean? Be clear and start at the begining as to what happened and what youve done and the results
Theres a few of us with these things (yep suckers every one!:; ) But along with Harry the forum has a number of gurus of these mongrel things.. I know cause I tap his little chrome like noggin pretty often :;
briefly , machine started making a clicking sound , sounded like bearings . They had it for 3 weeks , its under 12 months old , comes with 3 yr warranty . Picked it up yesterday with a $60 bill . Paid the bill then questioned what the warranty was for . Was told the fault was operator error . That was when i started to give em a serve . I was never given any paper work stating anything about a limited warranty . In the end from what i could work out they put a new gearbox on it , but i was charged for oil , bearings and belts . Now the belts that were on the machine new lasted 1hr and the chain lasted 1 week , so there was a problem with this machine from day one. They gave me new ones at the time . Before i took the machine back i put a new belt on incase that was making the noise , dont know where thats gone , and i put new oil in gear box too . My concern is the warranty issue . I am filing a complaint to the authorities as i think i have been wrongly charged . After a chat to a guy who said he was the new owner , he offered me $60 worth of product and i said i dont want it as i will never enter the shop again . To top it off before starting machine i checked blades and had to re align , the holes the springs sit in are not under the blades (the cutterhead was replaced too) , and 1 spring was missing . I use the jig that comes with the machine not a magnetic one as thats why it comes with one . I just think that after spending 3g+ i haven't been treated fairly .
OK everyone take a seat. Let’s introduce ourselves to each other. Dingo you first. :lb:
you funny blugga y wongo!! :U
Okay... Id heard the rumor that someone had taken over the orange mob... however at the show on the weekend when speaking with several people in the game here PTMS and another (not named) they had not heard anything about it... and questioned where the info came from since being in the industry here and the industry being reletively small they would have heard if someone had taken over... and the other side is that the same mob were running the stall at the show... so given that ummm what changes? :roll:
And it seems from your experience no changes eh? :doh:
Like you I made the decision to not darken their door again and will stick to that decision... I made mine a lot earlier than you and I refuse to have anything to do with them... note here some people swear by them and good on them but when you consider the amounts of issues many people are and have had with their shyte one has to wonder at their sanity :;
I dont know about you but for me taking back to the store was not an option... warrenty work could be done down here by a second party but was not agreed to by the company it was back to store or not at all... hence if you wander through the search you will find some threads created by me seeking Harry up theres help with mine... along with others with the same peice of shyte machine.
It is a bit of a phiss off when you spend so much money on something thats stuffed before it leaves the damned store... where you have to replace almost everything before it works even remotely right... I personally have no issue with having to change the belts not a bad idea along with the blades that come with it... change both easy as
But when it comes to gear box phissing oil all over the damned floor since day dot the seals not sealing the outfeed roller DROPPING out unexpectantly... and the probs youve experienced should NEVER happen! PERIOD! :~
There are several here who are what I call "hexperts" on these machines in that theyve pulled them apart and fixed replaced or whatever it takes to get the bloody thing right... Harry is one of them!
Now youve made your probs clear he or one of the others may be able to help... me Im still frustrated with mine... and still making DUMB mistakes! :~ :doh:
All the best
Shane
Think you better be a sight clearer about the brand you are having issues with, or rather any brand that you are not.Quote:
Originally Posted by seanr
Reading your post, and some specific info that you are referring to, it becomes clear to those who know the internals of these machines that you are not talking about Triton, yet they have a new 15" on the market that could well be taken as being the brand at fault, given that they are also (and very recognisably) orange.
(And now I am finally understanding Dingo's aversion to orange!)
Thanks Stu for pointing that out. Dingo's post had me baffeld about how overly passionate he was (more than normal) Would it be wrong to name the "anon" brand?
Dunno to be honest - depends on how you write it. Enough people have openly criticised Triton when they don't like something.
But I'll leave the call to the lawyer type folks (or at least those who know.) It isn't like you can't work out the brand with just a little research, so the brand is effectively named anyway - well enough for the above-mentioned lawyer types!
They aren't talking about Triton so let's just leave the naming of the brand and the company out of it.
Yes there is a new owner. Why not give the poor bloke a chance after all he is also stuck with the same stuff you have only he paid a sheeit load more for it than you.
Bloody amazing way to look at it eh. I haven't heard anything so it can't be true. If they had any dealings with them they would have been told the same as everyone else who had dealings with them. Probably don't know that Carba-Tec (WA) was also sold about the same time.Quote:
when speaking with several people in the game here PTMS and another (not named) they had not heard anything about it... and questioned where the info came from since being in the industry here and the industry being reletively small they would have heard if someone had taken over.
Guys,
I received the flyer from the Orange mob (not Triton) introducing the new owners. The surname is Illies I think. The previous owner still helped out at the show.
Regards
Les
Yeah, July newsletter, new owners Robert and Toni IllesQuote:
Originally Posted by lesmeyer
Fine look I admitted I didnt know... I also only repeated what others in the industry told me... I only saw the same people in the stall as have always been there... Ive only seen the same gear nothing new (other than the whopping great resaw bandsaw that is but I wasnt lookin!! It didnt look like anything had changed... and reading seans post it still appears that way!
If someones taken it over good on em I wish them well... I dont knock them all that often in fact I dont talk about them all that often... and when I do its only in a round about way as I know it causes issues if your bloody specific... So IF theres new owners and it seems there is I do wish them well believe it or not
All the best with it sean hope you get it up and running.
Im done sorry I bloody spoke :doh: Oh and as a final comment for Stuart... its branded Sherwood mate and sold by bloody Timbecon... to hell with it name them for gods sake how can that be breaching any bloody rules? we mention carbetec by name we mention other companies by name why the hell not Timbecon?...
Fact 1. THeyre a woodworking retail company
Fact 2. They stock and sell Sherwood tools
Fact 3. The sherwood tools they stock and sell are crap
Fact 4. They have apparently been recently sold... GREAT!!! this could be the start of some good service and maybe the damned company will get back its once good name!!
Fact 5. If a company no matter who they bloody well are sell crap dont give good service to the woodworking community or otherwise stuff us around or screw us... then they should bloody well be named!
strewth now its gotten bloody pathetic... pc crap! :~
Again Sean all the best and I hope you get someone to give you a hand with it...
There should not be a problem naming products, brands and retailers, so long as what is said is true.
You wouldn't have problems talking about them to a gourp of friends at a club meeting. This forum could be viewed as just another club. Many businesses survivie, and fail, on word of mouth. Look at all the other posts that name brands etc. Many of these cop a fair amount of criticism / praise and no-one seems to baulk at that.
How often have you seen teh following?
What XXXX tool should I buy? Reply - I have XXXX and it is great/POS.
If you have a problem give the supplier an oppurtunity to rectify it (As seanr did)
Perhaps if this forum was brought to the attention of the supplier, it would have a change of customer focus.
Thanks for naming them Dingo. Sorry Neil, but you're wrong in this case. My first thought was that it was Triton and while I'm not in the market for a major tool at the moment, this is the sort of thing we need to know about when we are and it's the sort of thing that sticks in your mind. So we need to know exactly who is being talked about. It's either that or only say good things about tools, in which case this forum becomes useless.
Richard
With all due respect to Neil and talking on his behalf, but I don't think he was saying not to name the brand for legal reasons.
From his post, it was to give the new owner a fair crack of the whip, not because we can't name-names.
I agree Stuart and no doubt it is what he meant.
But it does happen a lot with regard Timbecon their name is more often than not NOT mentioned and mostly theyre mentioned only by the color of their machines etc.
Let me say this very clear
I PERSONALLY WISH THE NEW OWNERS EVERY SUCCESS
Hopefully they will either get rid of the crap sherwood gear they are still flogging and get something better and also up their customer service levels... however having said that they ARE still floggin the stuff and they do still have at least a quite a few of the same customer service people... AND... the problems still appear to be occuring!
Okay this is my last post on this thread about this company and its product or customer service. I am over it. My first post was NOT overly passionate nor was it overly anti the company IF you read it Im just conversing I was simply trying to say what I had seen and what I knew as was told by others in the industry (it IS a small industry group here :roll: ) ...my second post I agree was passionate and I still stand by what I said for just the reasons Daddles and bpj state.
I say it again...
I PERSONALLY WISH THE NEW OWNERS EVERY SUCCESS
But I will not ever hessitate to make comments or give my view BASED on experience of a particular company... EVER!.. no matter who they are!
And again Sean I hope you get it sorted and all ends up well, and again the same advice I gave before ASK HARRY!... and the others who have had to fix or work around the problems with the machine.
Tell me would it better if we all simply posted this... :roll: ...every time someone posed a question about it?... no of course not! the whole page would have a list of names with just the :roll: next to them... WE NEED TO BE ABLE TO DISCUSS THIS! along with everything else we discuss.
Okay heres a go... I bought somewhere around 20,000 worth of tools of that mob... of some of the larger tools
the 10HB... I LOVE IT!! Brillaint bit of kit!
the 18in Bandsaw... I LOVE IT!!! Excellent machine
the 8in Jointer... I love the thing... perfect
the big lathe... BEAUTIFULL BRILLIANT!!
the thicknesser... Piece of utter crap!
So 4 out of 5 aint bad... I do also comment how much I enjoy the other machines from time to time... particularily the lathe... but I DONT enjoy the bloody thicknesser...
As to the customer service... well I have no experience with the new OWNERS... I do though have previous experience with the staff... and there is the other rub... the same staff are still there... maybe they will change the staff? Who knows maybe they will give them some training in people skills? who knows... that stuff is up to the new owners... just as how they go about their business... and good luck to them!!
NOW lets see Sean is having problems with his thicknesser... oh gees its the same as the one me an Harry and others have... yeah okay so were not meant to say anything detrimental cause a new owners taken over? Bullshyte... part of helping or trying to offer help is telling what we have experienced... and IF you read Seans own post it doesnt appear that anything has changed!!
Okay thats it... end of story
1) Sean all the best with it mate please keep Harry and a couple of others (read the threads) on your pm buddy list
2) To the new owners of Timbecon... all the best with the business.
Hi sean
How about explaining in detail and specifically what was wrong with it and where the operator error was.
Reading between the lines, and I could be wrong just misreading :rolleyes: , is that you have accepted operator error cause you paid the bill and are more upset that you werent aware of the limited warranty:? .
So what was the operator error :? as that I think will drive the direction.
cheers
dazzler
That previous post really is a mess. Sorry.
What I think I am trying to say is that there is a lot of emotion in the post and it may well be deserved but of course none of us were there at the time and the business is not on here so the post needs to be very specific about what happened. That is the only way to be fair.
"give em a serve" - If you gave me a serve I would tell you where your machine can go and would give you no help :)
So thats what I mean.....chronological steps including the conversation.
cheers
dazzler
:U yep you messed up! :doh: me I mess up all the time... easy isnt it! :;Quote:
Originally Posted by dazzler
And yeah I agree with your second post! :2tsup:
I think the user error was putting wood in one end and takeing it out the other!!! I wasnt using a dust extractor , i told them so as i have nothing to hide . The $200 GMC one i used for 3 yrs worked fine without one either . As for warranty "what F$%%^^in warranty" . The machine was faulty from day one ... Belts , then chain and now gear box or bearings , even they weren't sure .
A wise fellow once told me , lend someone $20 , and you never see them again then thats $20 well spent . I just spent $60 and it was well spent ... Just a pitty i had already spent $3000 ... Look i know a lot of people who are always buying tools ,machines etc . I will have no problem letting them know of my experiance . I make and sell work benches . A lot of work benches , this means a lot of potential customers for sellers of tools ,machines etc ... I hope timbecon enjoy their $60....
The similarities between the orange and the blue stuff is startling, I had more than a few problems with my blue one. It always leaked oil (even when there was none in it).
The gearbox stopped doing fast feed very early on.
Happily I no longer own it, sold in as is condition through an auction.
Dave
mental note: beware what you buy at auction.