For a little over five years, I've maintained a basic ($10) per month dial up plan with Dodo, without any reason to complain. I log on, they bill me, I pay. Or more likely I pay, they bill me more, I log on, but no matter!:p
Late last month, Dodo changed their dialup number, and in doing so, somehow cut us off. My daughter is the primary user of this account, and tried to phone the Customer service line.
After seven or eight unsuccessful attempts, she spoke to an operator, who could not hear her properly, so simply hung up.
The next day, after a significant number of attempts, she reached a recorded message, which asked her to dial in her telephone number and she would be contacted within 24 hours.
Two days later, again after many attempts, she managed to speak with a person who refused to help because I was the account holder, and she would contact me within 24 hours.
Four days after that, I sent a short, sharp email to the three addresses that looked appropriate requesting assistance. Then, two days later I sent another, then another, now up to five, and an express post letter of demand.
There is no method of cancelling the service over the internet, and Visa will not prevent them charging further amounts to my account.
On Monday, I suppose I'll be writing to the ACCC, Consumer Affairs and the telecommunications ombudsman.
At my current charge-out rate, I reckon I've spent a thousand dollars to try to cancel a ten dollar contract!
So what more can a girl do, other than to tell the world about this sorry affair?
If anyone is thinking of switching to Dodo Internet, may I kindly suggest that they first phone the helpline to determine just how helpful the service is!
Cheers,
P
:D :D :D
