Belic tools & machinery pty ltd

Belic Tools & Machinery Pty Ltd
Head Office 2/ 256-258 Frankston-Dandenong Rd Dandenong Victoria 3175
has anyone had dealings with this Melbourne company
reason i ask is that on the 20/11/09 i paid for a bandsaw plus postage to queensland,i received an email on the 24th telling me it was posted , after waiting till the 7th of december i started to get a bit anxious so i rang them only to be told that they dont know why but it hasnt gone yet,it was still on the floor waiting to go,and that it will be posted , would you be happy with that sort of service ?,or am i over reacting , i have sent them emails ,rang melbourne 4 times,no replies whatsoever, i sure aint happy ,what would you do?, any suggestions.........bob

Certainly not the best service.

I do believe people are susceptible to make mistakes and some forgiveness/understanding should be given but they should also try to make it up to you I think the least they should do is pay for the freight but I see you have already paid for that:doh:
I would ask them for some sort of good will to prevent you informing the woodwork of there poor customer service community just be careful you only tell the facts:)

I had a similar but different thing happen recently when I had booked some concreter's to do some work but did not turn up and offered no form of retribution so now they do not get my recommendation and I know that has cost them potential $20,000 of work that I could have recommended them for. who is the goose:D

Good luck:2tsup::2tsup:

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Originally Posted by robyn2839

Belic Tools & Machinery Pty Ltd
Head Office 2/ 256-258 Frankston-Dandenong Rd Dandenong Victoria 3175
has anyone had dealings with this Melbourne company

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Bob,


I've had dealings with them through their Blackburn South store, albeit about 15 years ago. I bought my original compressor and nail gun from them as well as my first lathe.

Never had any problems with them but that was personal shopping. As I said they have been around for at least 15 years so they are not a fly by night operator.

I suggest you talk to them. Hope this helps.


Peter.

You are right to be concerned Bob> it should arrive in the next day or so. If not you might try Consumer affairs.

starting to look that way, serves me right for buying so far away but they seemed to be reputable and a big company,wont even answer emails, what a way to run a business ..........bob

just spoke to them again and was told it was posted on Tuesday, and would take 5 days to get here
will be waiting to see what happens next week, not bad considering i paid for it almost three weeks ago, and then i received an email to say it was posted two weeks ago, will never use these people again they just wont and don't answer emails when i enquire i have to ring them ,and get Bs anyway. will keep you updated when and if it comes next week., cant wait to fill out their feedback form........bob

Hope all works out well in the end Bob. It shouldn't be a chore dealing with a company, but unfortunately it does turn out that way at times.

saw arrived today , check this out, imagine how happy i am now, bloody joke.....bob

Is that meant to be a brand new bit of gear?

yes brand new from them just unpacked it

I do not know what to say except I feel for you:C:C

I hope you give them hell that is no way acceptable:((:((

That's very poor.
Decide how you want this resolved (i.e. what you will be happy with) and then go get 'em.

Robyn,

I work near them, if you need someone to help with face to face (like to inspect before shipping a replacement) give me a PM.

am going to go for a refund now , i have had enough of this, what a nightmare.i can do without the grief....... thanks for that .bob

:minigun:

i dont knowif i can get a refund but thats the way i am going ,apart from the rust ,twisted frame,etc , the bandsaw is sub standard ,really poor quality ...bob

Rob, do you want me to go and see them, AGAIN!!!! Perhaps Sparhawk and I can go together and tag-team :boxing5:.

rang again this morning and was told supervisor doesnt come in till 12.30 and they will ring when they decide what to do,as i told him i want a refund now,dont want a replacement,the saw is sub standard
cheap rubbish anyway,(didnt tell him that bit) i hope it works out ,it is starting to stress me out ,i just want it fixed...thankyou for your help guys ,just have to wait and see what happens......bob

waited at home all day ,guess what ? no call back what a surprise, whats wrong with these people? maybe because i come from a long way away they can fobb me off, well i am not giving in i have spoken to accc and i should get a refund, if not i will take it further if i have to.the frustrating part is the (we will ring when he comes in bull....t that frustrates me cause i sit here like a dickhead all day waiting for it to happen.......bob

what made you buy from so far away, there are several retailers in Brisbane who you can talk face to face with that sell these things.
just curious to know why you purchased a machine ex melbourne.
I do not dispute what you have received is second class machine and not real good during or after sales service, because that is exactly what you have been given.

I'd ask for a full refund including shipping. A new machine, regardless of the original quality, should have never been sold to you in that state. Tell them when the money is in your bank account they can send someone to pick it up, from the side of the road.

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Originally Posted by brisbanefitter

what made you buy from so far away, there are several retailers in Brisbane who you can talk face to face with that sell these things.
just curious to know why you purchased a machine ex melbourne.
I do not dispute what you have received is second class machine and not real good during or after sales service, because that is exactly what you have,

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how many times have i asked myself the same question,never again..........bob

Two words Bob: CONSUMER AFFAIRS.

I have seen something very similar in Toowoomba,a guy goes and buys something usually very cheap out f town and expects it to be the same as what is in the local suppliers shop. If something sounds to cheap there usualy is a catch.Remember you only get what you pay for and the supplier has the right to ask you to return it for a refund at your cost. Being in Melbourne is going to be a costly exercise,best of luck.

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Originally Posted by wonka

I have seen something very similar in Toowoomba,a guy goes and buys something usually very cheap out f town and expects it to be the same as what is in the local suppliers shop. If something sounds to cheap there usualy is a catch.Remember you only get what you pay for and the supplier has the right to ask you to return it for a refund at your cost. Being in Melbourne is going to be a costly exercise,best of luck.

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i bought it out of town yes but not very cheap from a reputable business and yes i expect it to be the same quality as local, why because its from Melbourne does it have to be rubbish ? where do your tools come from ie Taiwan,china ,usa new zealand, are they substandard because they dont come from toowoombah, i dont understand how you
think it would be at my cost ,he has obligations.bob
and thanks for your support

Quote:

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Originally Posted by wonka

I have seen something very similar in Toowoomba,a guy goes and buys something usually very cheap out f town and expects it to be the same as what is in the local suppliers shop. If something sounds to cheap there usualy is a catch.Remember you only get what you pay for and the supplier has the right to ask you to return it for a refund at your cost. Being in Melbourne is going to be a costly exercise,best of luck.

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so what you are saying is that if i dont buy local i shouldnt expect it to be the same quality as what it would have been had i bought it local? why is this, what is your reasoning behind this ?, i expect the same quality no matter where i buy, and if the company sends me a #### product why should i pay postage to replace faulty goods? that doesnt make sense to me,................bob

rang this morning (monday) sorry the supervisor didnt come in friday,will be in today?????we will see what happens....bob

no one rang back monday,so i rang them for the 12th time and was told that a courier would pickup saw take back to them and they would then refund my money ,tuesday i got an email asking for my address for pickup,so maybe it is all happening,personally i will believe it when it has happened, and a very valuable lesson learn t, will keep you posted.bob

I would ask, no, tell them to transfer the full amount back into your bank account before I let the saw be taken away.

well thursday tomorrow yet another week gone trying to deal with these people ,rang today 2.00 asked when would it be picked up , answer: the guy doing it isnt here for 10 mins but will make sure he rings,exact words i,ll kick his #### if he doesnt, well guess what 2 1/2 hours later no reply,i havent had one reply at all after my 13th call in 3 weeks, beginning to think they will stall me till christmas break, all i want is to be put in the picture,,jeez its hard ,they dont give a rats about me.....bob

Hi Robyn

This has gone too far you don't need these hassles so close to Christmas, the following is a link to Consumer Affairs Victoria, there are draft letters, online forms etc.

HERE

If you start to get 'legal' with them they'll quickly fix it.

I hope that this helps.

Regards

Grahame

made my 15th phonecall todaytuesday told to ring thursday morning and it will all be fixed up and payment made,so i rang thursday yes payment will be made when the pay girl gets in which in about 1 hour (9.30)am , ring at 12.00 sorry the guys not here is with a customer, ring back later and ask was the payment made, and was told, the girl will do it tonight (she does the accounts from home) so here we are 10.00 queensland time so it would be 11.00 vic time and guess what? you guessed it bugger all again,i must be gullible or bloody stupid for even checking, so on the phone tomorrow again......................bob
i received this this afternoon ,have finally had enough,just made an enquiry now i have the option to proceed further
Dear Mr Husband,

Thank you for your email of 14 December 2009 to the Australian Competition and Consumer Commission (ACCC) regarding the item bought from Belic Tools.

The role of the ACCC is to ensure compliance with the Trade Practices Act 1974 (TPA), which is designed to encourage fair trading and discourage anti-competitive conduct through a specific set of competition and consumer protection rules.

Section 58 of the TPA prohibits corporations engaged in trade and commerce from accepting payment without intending or being able to supply products as ordered. The conduct that you describe risks breaching this provision of the TPA. For this reason I have lodged details of your complaint in our national database.

The conduct about which you complain may also contravene the Fair Trading Act in Queensland The State fair trading office is better placed to respond to the individual aspects of your complaint. For conduct occurring within Queensland the ACCC would generally refer consumers to the Queensland Office of Fair Trading on 13 13 04.

As part of its role the ACCC also monitors emerging trends across consumer and business complaints to determine whether there is a pattern of behaviour by a particular trader or in a particular industry that requires attention. In this regard, your complaint has been recorded and is an important part of our ongoing analysis.


Thank you for contacting the ACCC with your concerns. I trust this information is of assistance.

Yours sincerely

Peter
ACCC Infocentre

Well Bob ACCC was prompt and seemingly helpful. But hell, when is enough enough????

Looks like you had best sit under that Poinciana and know at least that will help you cool down.

BTW, hit the bar stewards for the phone calls.

rang this morning and asked why it wasnt paid last night as arranged,a: the girls not in yet will be done this afternoon,then he got ###### and snapped ,you dont have to keep ringing you will get your money today ,
yeah right ,whos bringing it ?Santa (i didnt say that bit to him)

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Originally Posted by robyn2839

rang this morning and asked why it wasnt paid last night as arranged,a: the girls not in yet will be done this afternoon,then he got ###### and snapped ,you dont have to keep ringing you will get your money today ,
yeah right ,whos bringing it ?Santa (i didnt say that to him )

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guess what 9.30 here so 10.30pm in victoria, and same old outcome, i wonder what tomorrows crap excuse will be, honestly i wonder how they do it ,its only $800 to them but to me thats a lot, and i also want it gone,they have never called me to put me in the picture of whats going on, and constantly lie to me , wish i wasnt such a woosy,and scared of flying ,i would be down there like a shot out of a cannon to ripp it up those lying bludgers.........bob

There are some very good frighteners for hire over here Bob.:oo::oo:

I have been watching this bob and it would seem that all you have to put up with is well above and beyond what a customer should need to.
this should have been resolved by now, well and truly.
it takes ony 5-7 working days for a credit card refund to come through, if this was addressed properly to begin with it would be done and dusted. 2-3 days transit return and the min waiting time for a refund = 8 days, this has gone for at least that from what I can gather.

I would say these guys wont be picking it up till mid jan and you won be seeing a refund till end jan, early feb.
sorry to say but it reeks of stalling till xmas break, then get around to it when they come back.

i know it isnt helpful, but accc is your answer if you want closure through legal means, but be prepared to slug it out and dont expect quick refund if you pursue this avenue. it may tick them off and then they will do the absolute minimum required.
just be wary if it starts to cost you money, and it exceeds the amount you spent and as such would expect for a refund, well, is it worth getting this closure?

I know we at Hare and Forbes would have swiftly dealt with an issue of this type, yes we would have requested photos but once we saw them, for sure we would have put it to bed by now, either refund or exchange machine, whatever is most convenient to you, the end user and our potential return custom and/or word of mouth advertising

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Originally Posted by brisbanefitter

I have been watching this bob and it would seem that all you have to put up with is well above and beyond what a customer should need to.
this should have been resolved by now, well and truly.
it takes ony 5-7 working days for a credit card refund to come through, if this was addressed properly to begin with it would be done and dusted. 2-3 days transit return and the min waiting time for a refund = 8 days, this has gone for at least that from what I can gather.

I would say these guys wont be picking it up till mid jan and you won be seeing a refund till end jan, early feb.
sorry to say but it reeks of stalling till xmas break, then get around to it when they come back.

i know it isnt helpful, but accc is your answer if you want closure through legal means, but be prepared to slug it out and dont expect quick refund if you pursue this avenue. it may tick them off and then they will do the absolute minimum required.
just be wary if it starts to cost you money, and it exceeds the amount you spent and as such would expect for a refund, well, is it worth getting this closure?

I know we at Hare and Forbes would have swiftly dealt with an issue of this type, yes we would have requested photos but once we saw them, for sure we would have put it to bed by now, either refund or exchange machine, whatever is most convenient to you, the end user and our potential return custom and/or word of mouth advertising

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thankyou for this,i know you at hafco would have resolved this early,


i am very dissapointed with belic tools and machinery pty ltd, and i will certainly never be using them again after the lies i recieved from them, and the after sales service???????????????????or should i say lack of
and yes it is worth getting closure as ,i have done nothing wrong except recieved sub standard products..............bob

Sorry to hear of your woes Bob.

Also not sorry since these guys were on a short list of shops for an item I'm looking for. Not any more.

Time to start pursuing them mate. VCAT down here handles small claims. Also suggest a lawyer's letter to begin with.

Good luck.

Hi bob,
I can understand wanting closure, as you say, you have done nothing wrong.
I hope it gets resolved sooner rather than later for your sake.