Timbercon show prices ?

Why do people lie without any obvious advantage or reason? <?xml:namespace prefix = v /><v:shapetype class=inlineimg id=_x0000_t75 title="Stick Out Tongue" smilieid="6" alt="" border="0" src="images/smilies/tongue.gif" o<img o:spt="75" coordsize="21600,21600"></v:shapetype>
It just turns me off wanting to deal with them ever again!! <v:shape id=_x0000_i1027 style=" 12pt; 12pt" alt="" type="#_x0000_t75"><v:imagedata src="file:///C:\temp\msohtml1\01\clip_image003.gif" o:href="http://www.woodworkforums.ubeaut.com.au/images/smilies/mad.gif"></v:imagedata></v:shape>:mad:

I was at the <?xml:namespace prefix = st1 /><st1:City w:st="on"><ST1:place w:st="on">Melbourne</ST1:place></st1:City> show yesterday and wanted a small Japanese ripping saw.. Carbatec did not have it and I found it at Timercon stand. 51.50 seemed bit dear but I could not remember what the price should have been. Anyway take it to the girl at the till and ask if they have special show prices and if that labelled price was a special show price.
Sure she said that is special show price.
Checked it in their catalogue later and that is their full catalogue price!?! :rolleyes:<v:shape id=_x0000_i1028 style=" 12pt; 12pt" alt="" type="#_x0000_t75"> <v:imagedata src="file:///C:\temp\msohtml1\01\clip_image003.gif" o:href="http://www.woodworkforums.ubeaut.com.au/images/smilies/mad.gif"></v:imagedata></v:shape>

I did not say iw as not going to buy it if it was not on special, why the hell did she have to lie? Maybe their "special show price" is the standard catalogue price!?! in which case shy bother pretending there is anything special about the show price?!?:mad:

I really do not like dealing with people where I have to on lookout for scams all the time. Sure this was not really a scam of any scale or significance but just gives me an idea what they are like! :mad:

Good one Timbercon! You have lost one customer for good!
Out of sheer stupidity! :mad::mad:

Not happy !

I think that they must have employed people with little product knowledge to just man the registers. I asked if they had any 300mm sanding disks to go on the machines they sold and I had to go through three people before I got told no!

Last time I went to the WW show, they freely admitted that the guys manning the stand were ring ins, just for the show. Not necesssarily bad as most of the guys I spoke with were moonlighting tradesmen.

If I were you I'd email Hague Gobby (Timbecon Grand Poobah), explain the situation and you may get a voucher or something.

I don't think Timbecon are inherently evil, its just that, in a few areas, their management is incompetent.

I believe that they'd hired temps to work the tills as I overheard one chap telling a small group of lasses what to do...

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Originally Posted by Bodgy

If I were you I'd email Hague Gobby (Timbecon Grand Poobah), explain the situation and you may get a voucher or something.

I don't think Timbecon are inherently evil, its just that, in a few areas, their management is incompetent.

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My experience with Timbecon is one of non-existant customer service. I have previously documented my "encounter" and I wouldn't hold my breath waiting for a response from Hague Gobby. In my case he wouldn't return phone calls (he was always too busy). My "encounter" got sorted out eventually but I will not buy from them ever again. I even stear clear of them at the WWW show.

I doubt whether their ringins are even tradesmen. A couple of years ago at either the Sydney or Canberra WWW show, some clown in green (or was it orange) turned a thicknesser on and fed a bit of wood through it. The thicknesser grabbed the wood and through it and nearly hit awoman pushing a stroller. This clown thought it was funny. I wonder if he had thought it to be funny if the woman's husband had picked the wood up and shoved it where the sun doesn't shine.

Bob

I had a bad experience over a warranty problem and refuse to buy from them.
I think they rely on the fact that we are on the east coast - 3000 km away from them

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Originally Posted by stolar

...but I could not remember what the price should have been.

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Don't they give away catalogues at their stand?

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Originally Posted by Dan

Don't they give away catalogues at their stand?

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That doesn't always help you though. :(

I was in the actual store a few weeks ago to get a new saw blade. I had checked my 2006 catalogue, which I got at the Wood Show in August, before leaving to make sure of the price, but found it dearer once in store.

When I questioned the price, I was told, "You must have the OLD 2006 catalogue, not the current one!"

"What's the difference?" I asked, as the catalogues on the counter looked exactly the same as mine.

"Oh the current one has a darker cover!"

"And higher prices." I added, which was greeted with a look loathing.

Pretty bloody cheeky if you ask me :mad:

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I don't think Timbecon are inherently evil, its just that, in a few areas, their management is incompetent.

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Interesting statement.

I'd agree that there were a lot of ringins. Maybe not at Carbetec, but Timbecon and MIK made me think that there were a lot of them.

At the shows, just like at the stores or at Bunnings, I think it pays to be aware that there are a lot of sales staff with no experience, and to seek out the ones that have knowledge, when you need advice or to ask a question.
Can't blame the blowin staff... little or no training is provided, and a lot of info is thrown at them and maybe they confuse some of it.

Tough luck on that one though, but those saws are nice to use :)

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Originally Posted by gazaly

That doesn't always help you though. :(

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But in this case it would have.

To their credit they are damed if they do and damed if they don't.
If they didn't put on casual staff to do nothing but run registers then they would likely loose sales and we would have members posting here saying that they had to wait 15 minutes while some the sales staff were busy demonstrating a product.

I also wouldn't expect every item to be on sale just because it was at the show. You could count the saving that there is no postage costs.

I wouldn't think it was a blatant lie that you were told it was on sale .... perhaps if they were a little more experienced they could have mentioned that many items are on sale but they are not sure on your particular item.

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Originally Posted by Clinton1

I'd agree that there were a lot of ringins. Maybe not at Carbetec, but Timbecon and MIK made me think that there were a lot of them.:)

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I am aware that at least two of the Carbetec staff at the Melbourne show were from their Sydney shop and that others had come to supplement their Melbourne shop staff.

As for MIK, I have seen most of their Melbourne Show staff at Sydney WWW show and at Newcastle Woodworking Expo. I have spoken to Vanessa, one of their cash registers ladies at Melbourne, when I have telephoned their Adelaide shop.

They both take staff with them to give good service, so Clinton's overallcomment may be illfounded.

As for Timbercom, I had the same experience - stood waiting to ask a question to be told "sorry I'm a casual" and didn't know a bee from a bulls foot - at Sydney WWW show in 2005. Don't both going near them to buy anymore.

Their problem is that they appear to have a small shop staff in Perth, but bring a large quantity of product to the East coast shows , to get exposure, then can't service with their own staff. End up peeing off the East coast prospectives who decide not to deal with them. Would be better off coming over on a smaller scale and give good knowledgeable service.

That's my fix on the problem.

the item i bought at the timbecon stand rung up the catalogue price on the register not the advertised price on the stand and i had to question it before it got sorted out ...

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They both take staff with them to give good service, so Clinton's overallcomment may be illfounded.

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Possibly illfounded.

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Originally Posted by baxter

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Their problem is that they appear to have a small shop staff in Perth, but bring a large quantity of product to the East coast shows , to get exposure, then can't service with their own staff. End up peeing off the East coast prospectives who decide not to deal with them. Would be better off coming over on a smaller scale and give good knowledgeable service.

That's my fix on the problem.

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Hard to please everyone, though. Personally, I'd rather they have a large display like they did & tons of stock. Knowing how busy it is I was happy to wait to speak to someone who knew their products.

As per someone's bunnings comment above, I don't tend to expect boutique service from a supermarket environment.

In my opinion, better for the average woodworker with a bit of patience for Timbecon to have a large display & plenty of stock (like they did) plenty of people in green shirts (like they did, even if some were temps or whatever & didn't know the product particularly well), but were all friendly & cheerful in my encounters at least.

No affiliation, just posting my experience & POV.


Cheers..................Sean