Leaving petrol in the tank

Not all ISP's just "rent the gear" off Telstra. Here's the email about my exchange

Quote:

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We are pleased to inform you that your telephone exchange has been selected for installation of our broadband hardware, also known as DSL Access Multiplexers (DSLAMs).

For customers on our new broadband2 plans, this will provide access to fast speeds of up to 12 Mbps, enabling you to use the Internet for more content-rich activities such as video, music, data and voice functions.

What does this mean to you?
We will transfer your broadband access onto our own DSL network. There may be a minor disruption to your connection, however the majority of customers don't experience any service interruption during the transfer.

If you experience connection problems, we suggest that you reset your modem, by switching it off for a few minutes and then back on. The transfer will occur between 5th July and 6th July, 2005.

Deploying our own DSL network enables us to reduce our dependence on our wholesale broadband provider, and provide you with much faster broadband speeds, new product offerings and, over time, reduced prices.

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Cheers

Nah squizz, that's just customer relationships crap. They still just rent off Tel$tra.

Ask where the new fangled machines are located, yep Telstra's exchange! Ask them what carries their fandangled DSL, yep Telstra lines! Ask them when someone cuts a line who goes and fixes yep Telstra!

Yup it all goes through Telstra. However, Telstra won't fix it any faster if you subscribe through them. Once every couple of months someone at Telstra pulls the wrong plug and all the ADSL in the area goes down. My neighbour has Telstra and gets his service back at the same time I do. He just pays a lot more than I do.

As a matter of fact, our office ADSL went down for over 24 hours and it caused a lot of pain, so we investigated what our options were. Telstra would not guarantee a response time to retify the problem. Optus however would even though they are using Telstra's infrastructure. Optus pays Telstra for guaranteed service times. We weren't big enough to get Telstra's interest.

We decided to get a fibre connection instead of ADSL. :D

I know what that is like, Telstra and Bigpond especially can be a pain in the A***. Some days they just seem not to want business, no matter how much you plead, please please please take this customer!!!! and this is from someone who has sold Telstra and Telecommunications for over 10 years:confused:

Quote:

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Originally Posted by Grunt

Yup it all goes through Telstra. ......

Optus however would even though they are using Telstra's infrastructure. Optus pays Telstra for guaranteed service times.

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Grunt, that may be where you are but not where I am.

I have on one side of the street the Telstra old copper wire telephone cables ( still being used ) strung up on poles together with the Optus cable that provides telephone, internet and pay TV and on our side the buried Telstra cable which provides telephone ( but only if you have the others ), internet and pay TV.


Peter.

Quote:

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Originally Posted by shaunburgess

It's great to see veryone using wonderful service providers, but who do they call when something goes wrong? Telstra......(i sell Telstra so i'am biased)

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WARNING

If you aren't with Tel$stra DO NOT call them if you are having problems with your broadband connection. Call your ISP.
If you call Tel$tra and nothing is found wrong, bang $90 thank you very much. :eek:

A colleague at work got an email from his ISP warning about this. Well heeded advice methinks.