Timbecon

I agree with Justin. Alf old boy, you are way of the beam. This forum is exactly the right place for what has been an enlightening discussion.

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Originally posted by Dean
I agree... up to a point, however, what is being said here is not totally useless information. It is helping other forum members make informed purchasing decisions, and in that light, the 'personal bitches' become valuable information :)

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Yep - good, commonsense observation !!

:(
I agree with with Justin and Clubby.
This forum is about learning just what is what. In this case Timbecon seem to have a lot to answer for. I personally do not feel that these guys were "bitching". It is better to be forewarned rather than feeling forelorn as Clubby now does.
While I have your attention what has been the experience concerning Hare and Forbes, they are really helpful on the phone and seem very cheap. Any comments?

Well I did bring you all out of the woodwork !!!!!!
Alf

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While I have your attention what has been the experience concerning Hare and Forbes, they are really helpful on the phone and seem very cheap. Any comments?

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I have purchased a few tools from their Melbourne outlet " Heerless Machinery " in Clayton and I have no complaints - price wise or service - but in each case I picked them up myself.

Hope this helps.


Peter.

Have only bought a few things but had no problems with Timbecon re delivery and/or advice and will continue to contact them if/as required;)

BrianT @ Burra

Woodies

Having read all the posts this has unearthed, I am still of the opinion that
"YOU WILL CATCH MORE FLIES WITH HONEY THAN YOU WILL WITH VINEGAR",
and I have never encountered any organisation which does not have its fair share stuff ups. :D

Mike

Mike,

You can only catch flies with honey if the flies are willing, but the original complaint was that Timbecon was not willing or able to honour its obligation in a proper and timely manner.

As regards to other organisations having its fair share of stuff ups is totally irrelevant to this discussion. It does not excuse Timbecon, or anyone else for that matter, for lack of customer service.

IMHO cubbyr8 is perfectly correct in his attitude and this complaint and if any supplier stuffed me around like this I would have already seen my solicitor and issued appropriate legal proceedings.

I would also have made my complaint public in the wider media. After all just because we are woodies we should not be stuffed around.

Regards,

Peter.