Yes. I have. It's good because you get access to the FWW archive. Also, you can read the mag online. Which is a good thing when your print copy goes missing. :rolleyes:Quote:
Originally Posted by coedcae
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Yes. I have. It's good because you get access to the FWW archive. Also, you can read the mag online. Which is a good thing when your print copy goes missing. :rolleyes:Quote:
Originally Posted by coedcae
I joined and am barely getting the value (but it is worth the $14). It would be better value with more videos.Quote:
Originally Posted by coedcae
Half your luck. We have three newsagents and none of them stock ANY woodworking magazines. I'll have to wait for mine to arrive.Quote:
I went out and bought a copy of the latest mag at the local newsagent
I received the generic response from tauntan offering an extra on subsription for the missing one.......trouble is I have only one newsagent in town with not one WW mag. in stock. Can only get WW mags on subsciption, will have too keep waiting.......
How did you contact them?
I have no reply for the 2 messages I sent them. I did one through their online email and the other one on [email protected].
Patience grasshopper................ patience.Quote:
Originally Posted by Wongo
Replies take 1 - 2 full days after sending and if you cop the weekend in the middle, longer. Mine seem to be sent around 5am our time.
You were using the correct address, they respond to both.
cheers
Kev M
But you always get an auto response telling you the email's been received!Quote:
Originally Posted by KevM
I think they've got you marked Wongo.;)
P
Quote:
Originally Posted by KevM
But Master, that was 3 weeks ago.:eek:
Oh I did receive an reply pretty much right away.
"Thank you for contacting us. Your inquiry will receive individual attention and you can expect a complete reply within 48 hours.
Sincerely,
Customer Service"
I didn't realise that I hadn't received my copy of the issue until I saw it in the newsagent yesterday. Have emailed Taunton and am awaiting a reply (probably the same reply as everyone else). I wouldn't be too thrilled about the standard offer to extend the subscription by a month. I know it's not much but newsagent prices are about double the subscription cost. That's why I subscribed in the first place. Anyway, if it's a just a once-off situation, I'll probably accept because of the hassle of arguing with them or waiting the 10-12 weeks extra.
By the way, their email interface doesn't appear to have been too well thought out. It has as mandatory fields the zip code and the US province to be entered. It didn't appear to want to accept my Aussie postcode so I inserted Taunton's Connecticut zip code. Nor did it accept their own selection of "Australia - New South Wales" for the province, but accepted "other". I had to tell them the correct details in the body of the message. What a balls-up.
Cheers
Hmm, well it is a bit US-centric as you would expect but I didn't have any trouble entering my address using the fields on the form. Don't select anything in State (ignore the red aster), select Australia - New South Wales and enter your postcode. Worked for me the 3 or 4 times I've used it.
I hate to say this but the following edition (Nov-Dec) is now available on-line.
...................still waiting!
Silent
I did try the "Australia - NSW" choice but it still rejected it and came up with the little pop-up that the field was mandatory. Never mind. Despite all of this, I am thinking about subscribing to the on-line service anyway. Feedback seems to be OK on this and $15US isn't going to break the bank.
Cheers
Yes you are right, it is.Quote:
Originally Posted by mat
I wonder how long or if this one will turn up. :rolleyes:
I'll have to try and stop myself reading it online as I do prefer to read the printed version.
Like many here, I have also missed my #186 issue, so fired off an email to Taunton. I received the now customary "but one locally and we'll extend your sub by an issue" response.
I did take that offer up, but do wonder why there wasn't some type of logistics trial before the new supplier was appointed...
Great you all received an emial. I wrote to them 3 times and no email back.
From what I can gather, nobody in OZ received the FWW #186. Why do they not just redo the whole OZ shipment instead of handling each one separately ???.:confused: They resent mine on 12 Sept and still no mag.
Les
Maybe we should direct their notice to this thread. If I knew how to, I would do it.
It's unfortunate and probably not their fault, but as a goodwill gesture it would be a very worthwhile PR exercise. If I were Tauntons, I would have to be very wary about the harm this could do to their marketing in Australia, that is, if we are significant enough to them I suppose.
Received this reply, this morning from Taunton;
Thank you for your reply. This e-mail is to confirm that we have
received your reply and will follow your instructions to extend your
subscription by one issue. Please let us know if you have any further
questions. Thank you again for your interest in Taunton Press
publications.
Sincerely,
ELIZABETH
Customer Service.
I am happy with the outcome
Cheers:)
Hey come on guys if you were to post a letter/mag/parcel to someone nextdoor nexttown nextcountry and it does not arrive on time is it YOU'RE fault that it does not get delivered. I have had 1 or 2 not come on time I Email them OK I Email twice before I get a reply but we get it sorted and I get my Mag.
I'm Happy :) :) :)
Have a good day
Peter
Good idea Samson ... I've just done that with my correspondence as I hadn't sent them one as yet and I think the replacement one from the newsagency is a pretty poor solution due to cost and availability in some areas.Quote:
Originally Posted by Samson13
Well I'm still waiting for them to turn up in the newsagents in Mackay!!
Why not ask for temporary on-line access as compensation. You can download articles as PDF and print off or even save.
Just received some spam from FWW that contains this:
They're just teasing me now :mad: ;)Quote:
Whether you're new to woodworking or you've been making sawdust for years, you owe it to yourself to see how Fine Woodworking offers information and insight you won't find anywhere else.
With each issue, you'll:
•build valuable skills
•learn from professional woodworkers
•get proven know-how
•make the best tool buys
Enjoy up to 50% savings on Fine Woodworking magazine, subscribe today.
I am still waiting for the reply of the 3 emails I sent them. What happened to those emails anyway?
They're ignoring you, Wongo. I hear they are all cat lovers at FWW. ;)
Received this reply this morning - I also opted not to buy here and extend my subscription - I hope this is not a sign of what is going to happen with the Tools & Shops extra magazine - like mine was last year.
Thank you for your reply. This e-mail is to confirm that we have
received your reply and will follow your instructions to replace FWW
#186. Please let us know if you have any further questions. Thank you
again for your interest in Taunton Press publications.
Sincerely,
ELIZABETH
Customer Service
800-477-8727
www.taunton.com/web
So am I.:cool:Quote:
Originally Posted by silentC
What? Ignoring yourself? Yes, that would be wise :pQuote:
Originally Posted by Wongo
:eek: :eek: I wondered what was missing.... mine hasn't arrived either.
:confused: :( :confused: :eek:
major problem.... must contacy taunton without delay.
cheers
My FWW arrived today - no e-mails necessary. It seems to have been posted in the Dominican Republic !!!:confused: Yeah, its the issue with Garry R. pouting at his router bits.
Anyhow, there seems to be a new issue out on Taunton's web site - I wonder how long this one will take to get here?
:D :D Oh dear..... At one time mine was comming "Deuchepost".
I know the american postal system is a little strange but how can it be more effective to ship something to germany then back to australia.
:confused: :confused:
cheers
And then phone them to enquire, only to speak to someone in India?Quote:
Originally Posted by soundman
P
:D :D :D
If you do read this thread Mr Taunton, please note that the number of views at the time of this post is 1,600 which is a sure sign that not just the posters have an interest in the outcome!
Cheers,
P;)
I'm a little curious as to this also, as I have had several US publications delivered via Austria. I'm wondering if there is a scanning device that reads the first few letters and concludes "Aust" must be Austria?Quote:
Originally Posted by soundman
Shippers pay for priority but also have standard space paid for. If they can get the item closer via a circuitous route utilising space already paid for they will. It may be due to backloading to clear the load from a high traffic area to better use under utilised routes with space available (load sharing).Quote:
Originally Posted by Auld Bassoon
There is some very fancy new routing software under development that will move items around the globe in very strange, but fast, ways. eg if an item can go from Atlanta USA to Melbourne via 6 points in 8 days, this software will investigate all other routes and may utilise 10 points to deliver in 3 days. It will also review its options at each via node. The maths and computational power involved is very scary.
The possibility of something getting lost or stolen is also mathamaticaly scary. we are talking freight handlers here.Quote:
Originally Posted by Groggy
All it take is for one step to fail & your freight is heading direct to Outerwhykickamoocow, via upapole.
yeh very clever..... not.
I can think of three possibilitiesQuote:
Originally Posted by soundman
1) Australia and Austria are just different ways of spelling the name of that country south of Germany and east of Switzerland — aren't they?
2) Apart from Canada, almost all International FWW subscriptions are in Europe. Air shipping to Germany is dirt cheap 'cause you can buy the spare cargo space on the regular US military flights to Weisbarden (near Frankfurt), so all O/S orders are shipped to Europe for posting
3) Taunton's contractor uses a service like Surface Air Lifted mail (flown across oceans and driven across land). Again fly all international orders to Germany, truck the Aussie ones to Singapore and then fly them to Oz.
What I want to know is if Canadian subscribers get their mags posted in Germany
ian
Just purely for fun, you understand, sketch out for us the overland route from Germany to Singapore. :confused: :rolleyes: :cool:Quote:
Originally Posted by ian
I dunno, a few million items move around the globe now and a few thousand get lost. With increasing use of RFID you can track the item and tell when it goes astray. The new software will simply choose the fastest route, even detecting when airports are closed due to weather and re-route around them. If it goes astray, the s/w can route it back via the fastest route.Quote:
Originally Posted by soundman