Be very careful.....

If I could sum this thread up, it would be the seller one and you zero. Please read back all the posts here and use them as your jury of 12 good men. Well its beyond that and your score aint good.
So posting here may do you good, you have free advice and the advice is calm down.
Its now your call, how much money do you want to spend, How high do you want your blood pressure to go. Its your thing, You may die proving you are correct, you may take a vallium, or you may see that life is short, stress like this kills, so why do it.
I am sure you look at the posts here and fume, thats who you are. Well continue doing that and you will kill yourself, Chill out a bit.

I appreciate that most people here think Torb is using this site as a lever against a company but haven't we all been bitten by some company in the past and got really angry about it? I know we can settle it in private but if others can learn from the experience, isn't that a plus? I would suggest that in every area of my life, some person or company has either ripped me off or attempted to (or is trying to as we speak). Most of the time I just wear it, get a refund maybe or on two occasions threaten legal action. I'm thinking of my cars, bikes, the house, the shed I built this year, tools and just about everything.

I identify with this guy after my purchase of a Leigh dovetail jig at the WWW show where i was promised delivery in 3 weeks. 4 months later there were strong rumours that the company was being sold. In that case I'm glad I made noises (even on this Forum) even though the reps of the company were very friendly when i called each week.
I retired this year and my union was charging me by deduction for full union membership and retired membership.

After retiring my health provider staed they would not be receiving any deductions and that from a certain date i wasn't covered. i paid them in advance but the deductions kept coming out of my super fund anyway. They didn't tell me. I told them.
Because I do casual work for the government they make a super contribution. My super company took out 2 life insurance policies on me and told me about it 2 months later. They do not want to refund the contributions already made but i have never asked for the policies.
My phone company charges me each month for WAP sessions. Only between 3-5 dollars and most of the time i get it back but i tell them every time i call that I don't use WAP sessions. My phone is one that sends sms and voice calls only.

The companies that I deal (or have dealt with) are all well-respected companies but i don't think it hurts to put some pressure on them when they are not living up to their promises or are deliberately going out of their way to penny pinch.

Not included in the above companies I have had experiences with e bay and pay pal that were less than satisfactory from my position. Those two you use at your own discretion.

Graham

Quote:

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Originally Posted by rustynail

Ric, You never told us why the item was so urgent in the first place.

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Rusty,

Why I needed it is immaterial to the discussion.

The fact is the supplier failed to meet one of their own contractual commitments relating to the terms of sale. A couple of other people have mentioned the Trade Practices Act. For the record, I am very familiar with the TPA (and 2 other acts that were the mainstays governing my business.) My experience of the TPA goes back to 1977 when it was first introduced as it had a critical impact on part of the business I was involved in at the time, and I have maintained an interest in it ever since. I have read those three acts countless times.

Prudent business management means that it is important to have a comprehensive understanding of the main government legalisation that affects ones business.

I rate you both about even.

Sydney tools should have copped the loss on the freight without a fight. The customer is always right, and in this case the customer clearly was ahead of the game and had the facts and timing of the communication on his side.

The customer on the other hand, has wasted an awful amount of his own time and probably a lot of ST's time extracting what was his right. Presumably, he bought the machine on ebay because it was cheap, and relied on the 'ebay infrastructure' to carry out his urgent wish. Businesses get busy with deadlines at the close of the day, and it takes calibre for them to perform at their best. Even so, mistakes happen and deadlines are missed.

I wonder what would have happened if the customer had got on the phone and spoken to a human in the first place? Might have gotten the machine at ebay price on the freight that day, who knows? I've often rung bricks and mortar traders that have cheapies on the web like these and wotif etc, and gotten the same deal with personal service.

Life's too short.

woodbe.

Hey Guys,

Isn't it time we dropped this one??. This debate is becoming frankly quite boring and is totally unproductive. Just let it go folks is my request and suggestion.

Old Pete

If you were as familiar with the Trade Practices act as you would have us believe, you would recognise the fact that the supplier can be affected by extenuating circumstances. Should he be able to proove same, he would not be in breech. Look up frustrated contract.
In future, kindly quote accurately. I did not ask why you needed the item . I asked what was the urgency.

Quote:

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Originally Posted by Carry Pine

I identify with this guy after my purchase of a Leigh dovetail jig at the WWW show where i was promised delivery in 3 weeks. 4 months later there were strong rumours that the company was being sold.
Graham

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Hardly a fair comparison.. This item in question was only a matter of hours late in arriving. :)

Quote:

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Originally Posted by old pete

Hey Guys,

Isn't it time we dropped this one??. This debate is becoming frankly quite boring and is totally unproductive. Just let it go folks is my request and suggestion.

Old Pete

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Fair call OP. everyone has had their say and Torb is happy with the result. Lets bury this one.

Let it go boys.
This topic has had a fairly lengthy airing and needs to be put to bed.
Let's all move on.
As has been oft repeated
Life's too short....

Cheers to all
SG:U

PS Looks like John and I had the same idea about the same time

Quote:

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Originally Posted by rustynail

In future, kindly quote accurately. I did not ask why you needed the item . I asked what was the urgency.

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I actually did quote you accurately. 100% accurately. However in my response I made an error and left out the word "urgently." But it does not change the intent of the answer. It is not relevant.

As far as the supplier proving extenuating circumstances, as you say, it would be up to the supplier to provide the burden of proof. I would like to see them do that given the negative and neutral comments on eBay.

Quote:

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Originally Posted by woodbe

Presumably, he bought the machine on ebay because it was cheap, and relied on the 'ebay infrastructure' to carry out his urgent wish. Businesses get busy with deadlines at the close of the day, and it takes calibre for them to perform at their best. Even so, mistakes happen and deadlines are missed.

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Quick response. In my original post I gave the reasons why I purchased from this vendor. The main reason was not because it was cheap.

Also, businesses should not make definitive or absolute commitments if they can't meet them. As far as missing deadlines, ST have many negative comments on eBay about delivery times.

In response to the requests to let this one go, this is my last post in this thread.

I think this is done and dusted and is going in circles.