Australia Post

Our old mail contractor would deliver any parcel to our door to avoid it being left in a fairly visible place on a busy road, especially good if it was raining.

Our mail takes longer to go from NSW to WA than it does for it to travel the other way.

We had a very large order sent from US last year, it contained some dangerous goods, after a long delay whilst it was floating around, one box turned up, three days later another one. The last two didn't make it, a call to our local post master and he put in a couple of days tracking it down and looked after it personally until we could get it.

Generally I reckon Ap do a good job, but like any other business it has its fair share of idiots.

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Originally Posted by Wild Dingo

As to letter boxes... when we bought this place the letter box was a crook of the stump out the front that was it no box no cover just the crook of the stump on the corner of the drive... so buggins decides to build a ubeaut letterbox doesnt he? yep sure does a whopdopadoo one nice and large in the shape of a house an all sprayed varnish all over the thing set it on legs and stuck it right at the front of the yard right in the middle right at the end of the path that until then ran nowhere near the "letter box" so it looked real smart and rather flash so I ripped out the old stump and its crook letterbox... first day mail person rides their wee motorbike up onto the lawn from one side to the other then back again then back again then stopped scratched her head and then zoomed off... next day same thing... finally I went down to the post office to ask why she didnt put the letters IN THE BOX.... "oh she didnt see it" EH??? the sodding thing is RIGHT in the middle of the yard at the front its bloody well 3ft of the ground so right at her eye level its 24in wide x 18in high by 24in and stands 3ft high from the ground (eyeball height from a motorbike cant miss the thing... I thought) long and for the last 3 days shes riden right past it SLOWLY... How could she not see the flamin thing? "well shes very busy I will let her know you have a mailbox now sir" "Ive had one for 3 days that shes riden right up to right past several times each time" she smiles very diplomatically "Im sorry your having a bad day sir do you want your mail?" so I picks up the collected mail and headed home... the next day Im waiting for her and I watch as she rides straight up to the box sit there looking from it to the house and back letters in her flamin hand and start to ride off!! So I out there "Oi!!" I yell "why dont you just put the mail in the box?" I ask when she stops "oh I didnt realize..."

Next day she drives right up to the door and knocks!! "heres your mail sir" :D gotta love AP ;)

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That's a good story Dingo. :D :D :D

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Originally Posted by MajorPanic

I'm sorry Big Shed, you had a problem with AP.

Just to be sure, check the written address - look at it carefully, is it correctly addressed? including correct post code?

While I'm not making excuses for the poor service, you might want to give them a break. I'd still write a letter to the State Manager, Delivery, in your state and outline your case.

If you still don't like it you can always move to Canada where they have the world's best postal system (Australia is #2). If that doesn't seem practicable.......

PAY A COURIER, it'll cost you more that $2.40, I bet!! ;) :D

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Yes correctly addressed, including postcode. I am actually forced to not only pay to send a letter, but to receive one as well. Living in the country we have to have a PO Box, and pay Aust Post a fee for the privilege of receiving a letter, while they save on the cost of the postie.
If this was an isolated instance it could easily be excused, but it happens with monotonous regularity. Have previously complained to AP in writing and all I received was platitudes about "Mission Statements" etc, etc.
Last year all the people in the area received a letter asking whether we wanted RMD boxes, 100% of the people said YES PLEASE! We then received a letter that "your wishes have been noted but due to contractual obligations we cannot give you what we offered"!
Talking about bureaucratese!
Moving to Canada is not an options, don't like the weather, so I just occassionally whinge.
Have a merry Xmas and pleasant dreams of Christmas cards:p

The missus and I were very impressed with AP. A large letter was delivered this week in an AP market envelope, inside was a letter of apology stating that a christmas card addressed to us had been caught in the sorting machine and damaged. The card's envelope was in pretty bad nick but the card looked untouched. It would have been easy for them to sticky tape it up and throw it back as if nothing had happened but instead they did the right thing. A pat on the back from me

The postal service is expensive here.

But darned if they don't do the job.


Example, a little message in the post box, "you have a large package, it's at the post office."

Call them up (at about 8:30pm), and say "I am at home now" and 20 minutes later, they arrive with package.


They will mail money.

They will do COD.

They will deliver maybe 3 times a day.

They got stuff from Las Vegas to here in 47.5 hours. Fedex said 2-3 days and 10 times the cost.


Yes, they do charge more for the mail (but nothing like the UK, that's scary stuff) but they make Aussie (and Canada*)post seem pretty average in their levels of service.


* We sent some stuff to Canada recently. 5 days to Canada, 3 months the rest of the way. Granted, they were making big changes, but that's too long for any mail service that's even remotely considered 'decent' let alone 'good'.

We have a postie that insists on folding good magazines etc in half and stuffing them in a brick letter box, when on the side (from which he approaches) of said letter box is an A4 sized aluminium flat box just for that purpose.
Why would a postie think it is ok to ruin good magazines.

They are not paid to think.

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Originally Posted by outback

Our old mail contractor would deliver any parcel to our door to avoid it being left in a fairly visible place on a busy road, especially good if it was raining.

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Like Outback, the AP contractor that delivers packages always tries to leave the parcel under the pergola at the rear of my house - under cover and well out of sight, even though it means he has to walk about an extra 125m or so. Pretty good service in my view.

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Originally Posted by ptc

They are not paid to think.

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Only Tassie ones........ no! that's not true. As in all jobs in life you will find lazy people, in fact 91% of the work force.

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Originally Posted by outback

Generally I reckon Ap do a good job, but like any other business it has its fair share of idiots.

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I funk I said that :D

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Originally Posted by AlexS

Let's know how quickly the cheque arrives, Brendan.

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Just bounced it's merry way through the door. ;)

I got a phone call on my mobile this morning from Australia Post
(no idea how they got my mb #)

"we have a package for you but can't make out the address"
(you got my mb # but can't look me up in the phone book?)

I let them know my address but can't work out what the guy is saying as he has a very heavy Indian accent. He seems to be wanting me to come and pick it up instead.

Since the wife was to be over that way I asked her to pick it up.

When I got home tonight I looked at the package from Tauntons; perfect condition with a crystal clear typewritten address on the package.

However, on the customs declaration form is a not-so-well written address, although only the number is not easy to read.

So, why didn't Aust Post read the big typewritten address label?
Why didn't they look me up in the phone book first and I would have been easy to find.
Finally, how the heck did they get my mb #? :confused:

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Originally Posted by Groggy

Finally, how the heck did they get my mb #? :confused:

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C'mon Groggy. We've all got your mobile number.

"04......."

You know the rest ;)

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Originally Posted by Groggy

I got a phone call on my mobile this morning from Australia Post
(no idea how they got my mb #)
:

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I woke up this morning...................
Just put it to music and you have the potential to make a million:D :D :D :D :D :D