Originally Posted by
dazzler
Hey Dribbler
Wrong choice of word aggressive.(meant as quick to act without allowing enough time to respond)....sorry....what I was trying to say was have a relaxed and patient approach, give him time to respond remembering that he would probably have other jobs/concerns to consider. This is something that I have learned in my current job.....20 things on the go and its often the more troublesome ones that get pushed a bit down the list, but done they will be.
By asking for the refund is being aggressive, theres that word again, as it puts you both in a bind. One of you is gonna get angry. You cause you dont get it, him if he gives it.
It would be much easier for me to say;
Yeah go get him. he stuffed it, tell im to fix it or else....yeah, just fix it, rip it up ya ****.
But in the end there are a number of ways of skinning the cat, mine is an alternative.
cheers
dazzler:)
PS. Best of luck with achieving a good outcome!