What is it with Timbecon? <<< RANT MODE >>>

Shane

I too spent some time "calmly" and "patiently" wating for some "toys" from a different supplier a while back so took the opportunity to read a book, Down Under by Bill Bryson. I quite enjoyed the following extract. Hope you do too.

From page 158 Quote:

.....In the 1950s, a friend of Catherine's moved with her young family into a house next door to a vacant lot. One day some builders arrived to put up a house on the lot. Catherine's friend had a three-year-old daughter who naturally took an interest in all the activity going on next door. She hung around on the margins and eventually the builders adopted her as a kind of mascot. They chatted to her and gave her little jobs to do and at the end of the week presented her with a little pay packet containing a shinny new half crown, or something.
She took this home to her mother who made all the appropriate cooings of admiration and suggested that they take it to the bank the next morning to deposit it in her account. When they went to the bank, the cashier was equally impressed and asked the little girl how she had come by her own pay packet.
"I've been building a house this week," she replied proudly.
"Goodness!" said the cashier. "And will you be building a house next week too?"
"I will if we ever get the f...... bricks," answered the little girl.

Have A Nice Day
Dick

Gidday:)

Well i finally got my gear yesterday. I have been going through a bloke named Allen. Good bloke once again sympathising with my situation and eager to 'fix' the problem. In Timbercon's defense apparently they have had a lot of recent staffing problems that have been causing problems in dispatch!!!.............Lets hope they Iron them out quickly!!!!!

To cut a story that went too long short I ended up recieving my gear 2 weeks before the promised disbatch date...................Yup the Guys at Timbercon can do it!!!!! If they can just get their &%$*^ together they might Win this customer back........................REgarless I'm a Happy Camper now. They listened to me & got the Job Done!!!

HappierLou

They do seriously seem to have staff issues.

The last several times I have been in the shop I have had to wait quite some time before I could get served because they were so understaffed. Certainly some of the people I recall seeing quite regualrly no longer appear to be there..

Perhaps they are having to trim back a bit...

Certainly gives me the irrits, when i want to pop in and grab something, then end up waiting around for 15 minutes till someones free to serve!

Id' half expect this on Saturday, but this was on Wednesdays....

Haven't seen them advertsing for new staff though....

cheers

RB

I went to the timbecon site last week and pointed them to this thread, maybe they read it.


Al :)

The definition of the true idiot is he who never learns. On the weekend I ordered some more bits and pieces from the big T. Best prices, and their range is excellent. Looked at COB today, order still pending. I never learn!

Someone here mentioned the name of the guy thats owns Timbecon. Please remind me and I'll ring up and have a chat.

Its so sad. Why can't they get their act together? It's not rocket science!

Bodgy
The boss is a bloke named Ross Gobby. His son's name is Hague Gobby. Hague is the bloke who posted here about possible free freight to Melbourne and received lots of brownie points for being so open and caring about customers, perhaps you should talk to him.

Quote:

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Originally Posted by Caliban

Bodgy
The boss is a bloke named Ross Gobby. His son's name is Hague Gobby. Hague is the bloke who posted here about possible free freight to Melbourne and received lots of brownie points for being so open and caring about customers, perhaps you should talk to him.

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Thank you. I'll give them two days and then put the consumers point of view.

I bear them no ill will (althought it may be developing) just want to get a viable, reliable and competitive supplier.

In all my businesses, we have valued customer feedback. WOM is the cheapest and best marketing there is. In fact, at one time we had a 'fkcc up fund', a succession of cases of French Champagne. We would send out a bottle to customers who we had really stuffed around. Not the whingers, but where we had genuinley blown it. It worked like a charm. Guys having driven for a whole day in the bush to install a system that never arrived - that sort of thing. I don't think we ever lost a customer. Very cheap PR. The point being that customers will forgive you for the worst disasters, if only you communicate, are honest and accept that you stuffed up and attempt recompense.

This is the sort of thing I'll be putting to Mr Gobby Jnr.

Quote:

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Originally Posted by Caliban

Hague is the bloke who posted here about possible free freight to Melbourne and received lots of brownie points for being so open and caring about customers, perhaps you should talk to him.

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And then lost them again when it turned out to be a load of hot air.

All he did was try to cash in on the misfortune of the then CT Melbourne franchisee, and then withdrew it.

At least CT Brisbane honoured the outstanding deals and did give the 10% discount and freight free to Melbourne. They did care about customers and did something about it unlike the orange men from the west.


Peter.