Grunt,
1) ADSL is our only option round here!
2) My reference to service is in the context of no down time, NOT customer service, which as you say is pretty ordinary.
3)Despite what should be happening, it is clear that the carrier of the service has a lot less down time that it's competitor/customers. Of course it must be just an unhappy coincidence, but it happens!
4) On the surface most are cheaper, but as I noted, if you can combine your phones, mobile and internet AND you have a big enough bill, you can virtually get the internet for free, and that's pretty cheap!
Cheers,
P