I agree with Bob, I think that "the Good the Bad and the Ugly" should give equal space all three. There are certain companies that get a constant bad rap, ie. a certain hardware chain. Yet that seems to be OK for some reason. It's not too hard to work out who Termite is talking about if you are from Sydney.
I am completely aware of the rules of the forum and I abide by them because they are the rules. I can understand why the moderators want to avoid problems in this area and it's up to them to decide where to draw the line. I am not being critical of the forum.
I don't really believe that if Termite named the company in question they would have grounds to sue him - people frequently write to papers like the Sydney Morning Herald talking about bad service they have had from telephone companies, banks etc. These companies have far greater resources than the companies we are talking about, yet you don't often see action against the Herald for things they print in their letters page. Maybe for something a journo writes but that I believe is different.
Yet again I understand why the moderators would prefer not to have the question asked in the first place.
It's just a shame that some companies don't take it on the chin and try and do something about it, rather than trying to supress it. It's not like there is a big choice in this country. Maybe that's why.