I brought this item from a company who state on their public website that their product has a 10 year warranty. On reading (at home) the guarantee certificate for the item it states our standard warranty is 5 years and there is an optional 10 year warranty for an addition cost of $500.00.
I wrote to them on this (I told them that they publically advertise the 10 year warranty with no mention of being at an addition cost, I didn't tell them where their advertisement was as they should know) and some other issues and won. They gave me a ten year warranty in writing and at no additional cost.
I deem their publicly advertised information to be misleading and /or deceptive compared to what is written on the guarantee cetificiate. I see their public site still states the 10 years.
So the question is: Do I dob em in to the regulatory authority?