Fisher & Paykel Washer (IW709) Error Codes

Ok ..... this is a long shot but what the hell.

I have a Fisher & Paykel washing machine (Model IW709).
The thing just died but fortunate enough it tells me on the LCD screen what went wrong. The error/service code is 37, help I need a service.

All well and good having the machine self diagnose but without a list of codes provided by F&P it isn't much good. I am sure Mr Service is still going to charge through the nose even though the machine has told him what is wrong.

Does anybody know what error code 37 is before I call Mr Service $$$$?

Thanks.

Looking it up, gimmee a minute...

Groggy .....

Bugger looking it up ..... how about popping around to fix it :D

Actully the Stinkette has just turned it on again and it seems to be working again for now.

To quote the manual page 21:

"SINGLE BEEP EVERY SECOND AND...
ÒI need serviceÓ message and fault number.
1. Turn your machine off at the wall.
2. Wait 1 minute and turn it back on.
3. If the fault re-occurs repeat Step 1.
If the machine still will not work
call your Fisher & Paykel Dealer or
Authorised Service Centre to arrange service."

Still looking...

Spoke too soon ..... buggered again ...... doesn't seem to drain. :(

Quote:

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Originally Posted by Sir Stinkalot

Ok ..... this is a long shot but what the hell.

I have a Fisher & Paykel washing machine (Model IW709).
The thing just died but fortunate enough it tells me on the LCD screen what went wrong. The error/service code is 37, help I need a service.

All well and good having the machine self diagnose but without a list of codes provided by F&P it isn't much good. I am sure Mr Service is still going to charge through the nose even though the machine has told him what is wrong.

Does anybody know what error code 37 is before I call Mr Service $$$$?

Thanks.

---

Call the F&P help line and quote them the code, they have in the past then been able to diagnose the problem for me and advise the part that needs to be replaced, which you can then do yourself.

cheers

Kev M

Quote:

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Originally Posted by Sir Stinkalot

Bugger looking it up ..... how about popping around to fix it :D

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Well, you are only just down the road...Nah, think I'll go to bed instead - tough call though!

Quote:

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Originally Posted by Sir Stinkalot

Spoke too soon ..... buggered again ...... doesn't seem to drain. :(

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Urghh :(, We had a problem (without codes) and had to remove the agitator and get to the filtertrap. There was a 'thing' in there that both kids disowned and the missus and I had never seen before - we can only assume it was the love child of long lost socks. Anyway, took it out and off she went again, right as rain.

Maybe a call to the F&P Help Desk as suggested - they obviously won't let the codes out. I have searched the net with no luck so far.

I'm not one to promote other forums, but try this place: UKWhiteGoods

The above link should take you to the Australasian section & one of the "sticky" threads might help you. You can also get more specific and start a new thread there, of course.

I'll stick to my wood, and when SWMBO's copper breaks down it's usually just a case of make another poker for it. Low-tech can be marvellous stuff in a high-tech world. :D

Quote:

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Originally Posted by Skew ChiDAMN!!

I'm not one to promote other forums, but try this place: UKWhiteGoods

The above link should take you to the Australasian section & one of the "sticky" threads might help you. You can also get more specific and start a new thread there, of course.

I'll stick to my wood, and when SWMBO's copper breaks down it's usually just a case of make another poker for it. Low-tech can be marvellous stuff in a high-tech world. :D

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Copper??? me has to bash clothe( pls note singular) on rock on side of road near conveenient puddle, with present drought I am known locally as the "Grate unwashed" :(

Found this at http://applianceguru.com/forum2/85.html

This is not for a IW709 but a GWL10, maybe the code means the same thing.

Hope it helps.

Quote:

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Originally Posted by Skew ChiDAMN!!

I'm not one to promote other forums, but try this place: UKWhiteGoods

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You've done it now, Skew! there'll be a mass exodus from here, now that you've posted this intruiging site.:eek: ;)

Mick

Stinky if it won't drain might well be something in the pump
Empty the machine with a bucket etc, tilt the machine back and the pump can be axcessed , front rt hand cnr I think , by turning the case clockwise , then check for anything caught , toothpick bobby pin etc:D

Rgds

Thanks for the replies guys .....

I must give a plug to Fisher & Paykel customer service ..... I sent off an email via their web site last night just before I posted here. I received a reply back at 9.31 am the next morning which was a polite reply from a person, not just a standard reply. They mentioned that the error code was related to the pump (as suggested above) and that I should contact the service agent (details were given).

I was rather pleased with this level of service, perhaps it would have been standard from most companies years ago but it is a rarity today.

Now I have to decide if I will make more of a mess looking at the pump or if I should call the service guy.

Quote:

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Originally Posted by Sir Stinkalot

Now I have to decide if I will make more of a mess looking at the pump or if I should call the service guy.

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Do yourself a favour and check to make sure it isn't just a blocked drain filter. On my machine it was under the agitator and there were a few things to remove to get to it. Once cleared the machine was fine.