Age v understanding

Last week my wife and I purchased a new computer.
We ran into some difficulties while setting it up so we decided to call the customer support
phone number we found in the manual.

I picked up the phone and called the number.
A man answered the phone and I explained the problem to him.

He began rattling off computer jargon.
This confused us even more.

"Sir," I said politely, "Can you explain what I should do as if I were a small child?"
"Okay," the computer support guy said, "Son, could you please put your
mommy on the phone?"