Ebay warning

After trying to make a complaint to ebay about a seller I learned something:

1) You must open the case within 45 days.
2) If it seems like the seller is stalling,make a complaint immediately.
3) Do not listen to the seller's plea about "Please be patient", most times it is a ploy to exceed the 45 days limit, enabling them to have high ratings although they are not really homouring their promises.
4) This ploy is especially used by Chinese/Hong Kong sellers

I just lost $39.95 this way.
First they sent a faulty item
Then they told me they had sent a replacement that never arrived
Then they promised me a refund. This never arrived either.
Then they stopped replying to emails.

DO NOT DEAL WITH IWANNEBUY, THEY ARE SHONKY.

You are allowed to open a case before the 45 days while your still waiting for the item to arrive.
When it turns up (if it does) you can close the case.

I've been reasonable lucky with HK items, My 35 dollar leveler had the batteries blow themselves up.
And I did order a MT1 chuck which they sent with MT2 spindle, then sent me a MT1 spindle quick enough, no extra charge.

I sort of go with I don't spend more on ebay overseas than I'm prepared to lose.

Quote:

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Originally Posted by _fly_

You are allowed to open a case before the 45 days while your still waiting for the item to arrive.
When it turns up (if it does) you can close the case.

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Yes, that is what I was told by ebay.
Do not wait for them to tell you on the last day that the item has been shipped. If it does not turn up, you have lost the opportunity to raise a case.
I have been reasonable lucky as well but one warning ebay also gave me is to be aware of sellers who are slow to reply to emails.
I was being nice but didn't know about this ploy.

Ebay also told me the sellers with free shipping are usually more reliable, as they are bigger businesses and their reputation matters to them.

$39.95 is not a fortune and I am not going to the poorhouse losing it.
However, sometimes people spend more than that and then the warning is timely.

One thing that can still be done, is that ebay will investigate the case as fraud and there is no time limit on that.

Received this email from ebay today:

Good evening. I'm sorry to hear about a problem with the transaction you had with your trading partner, iwannebuy. Rest assured, an appropriate action will be taken on the seller's account. For privacy reasons, I am not able to discuss the details of the actions we've taken on another user’s account. I hope that you understand eBay’s position in this situation. I also hope that it assures you that your personal account history will always remain private.

For future reference, I suggest that you keep track of PayPal's 45 days time frame in opening a dispute since you are covered with their Buyer Protection Program which entitles you to get a refund for items not received or items not as described.
Even though it's been more than 45 days passed from the date of payment you can still file a complaint towards your seller. Though PayPal can't look into the complaint, they keep a record of all the case/claim for a given seller. PayPal reserves the right to reopen any claim for investigation within 180 calendar days if they receive multiple complaints about a particular seller. They'll contact you by email if this is the case.

For further information, you can reach PayPal at:
1800-073-263 from 6.00 a.m. to 10.00 p.m. Monday to Saturday AEDST

For more information about PayPal Buyer Protection, please click the link below:
PayPal Buyer Protection
Since you've transacted with a foreign seller, you may lodge a complaint through the econsumer.gov website. Econsumer.gov is a portal for you as a consumer to report complaints about online and related transactions with foreign companies or individuals.

To file your complaint with econsumer.gov, follow these steps:
1. Click on this link econsumer.gov - Your site for cross-border complaints. or copy this URL
to the address bar of your web browser.
2. Click on Report Your Complaint tab.
3. Click on the Report Your Complaint button.
4. Fill out the Complaint Form.
5. Click submit.

I would also advise you to file a complaint to the Internet Crime Complaint Center. Just click the link below to do so.
Internet Crime Complaint Center (IC3) | Home

The IC3 reviews and evaluates complaints, and then refers information to the appropriate local, state, or federal agency. Every complaint that is referred by the IC3 is sent to one or more law enforcement or regulatory agencies that have jurisdiction over the matter.

I am confident that I have helped you today with the information I have provided. May your future transactions go smoothly on eBay.

Warm regards,
Janice Ja

You must have been the odd one out.
From the seller history and ratings I would have happily bought from them.
only 1 neg out of 350 sales in a month is not bad.
Maybe you just got lost in the cracks.
Contact the seller again.

I had one sell me a faulty item and they did the same, basically said it was on the way, would be there soon, please wait for post etc,
I'm guessing they just put me off until the next production run and they could get it again, took 2 months.

I also got a stamp once from brazil seller, item didn't turn up, put in complaint and got my 15 bucks back.
9 months later the envelope turned up (yes NINE MONTHS) with the stamp I purchased inside.

I then proceeded to pay the seller, he asked what it was for and I told him that it had arrived and I wasn't having someone think Aussie's were crooks.

Peter

Quote:

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Originally Posted by _fly_

You must have been the odd one out.
From the seller history and ratings I would have happily bought from them.
only 1 neg out of 350 sales in a month is not bad.
Maybe you just got lost in the cracks.
Contact the seller again.
Peter

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After 4 emails without response I gave up and contacted ebay.
that's when I was told about how sellers stall the gullible buyers.

Thesaurus Legend: Synonyms Related Words Antonyms

Adj.	1.	gullible - naive and easily deceived or tricked; "at that early age she had been gullible and in love"fleeceable, green naif, naive - marked by or showing unaffected simplicity and lack of guile or worldly experience; "a teenager's naive ignorance of life"; "the naive assumption that things can only get better"; "this naive simple creature with wide friendly eyes so eager to believe appearances"
	2.	gullible - easily tricked because of being too trusting; "gullible tourists taken in by the shell game"unwary - not alert to danger or deception; "the shrieks of unwary animals taken by surprise"; "some thieves prey especially on unwary travelers"; "seduce the unwary reader into easy acquiescence"- O.J.Campbell

Based on WordNet 3.0, Farlex clipart collection. © 2003-2012 Princeton University, Farlex Inc.

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gullibleadjective trusting, innocent, naive, unsuspecting, green, simple, silly, foolish, unsophisticated, credulous, born yesterday, wet behind the ears (informal), easily taken in, unsceptical, as green as grass I'm so gullible I believed him.


Collins Thesaurus of the English Language – Complete and Unabridged 2nd Edition. 2002 © HarperCollins Publishers 1995, 2002

Saisay

Thank you for posting this thread.

I think we all get lulled into a sense of false confidence with buying through the internet whether it is Ebay or any other on line sales facility.

Just because we have mostly good results from our purchases we become complacent and fail to check the bona fides of a seller. I am not suggesting for a moment that there were any indicators in your case that the purchase would go pear shaped.

In fact the "hits" I have taken were in Oz, but I still buy through Ebay and generally am very pleased with my purchases. The old maxim of "Caveat Emptor" should still be our backstop.

I will note this thread for any future disputes as in the past I felt Ebay were reluctant to intervene on complaints.

Regards
Paul

And this is why I dont buy of that site or patronise its payment system. It is largely unmoderated and the largest recourse is refusing to do further business. Hardly a recipe for confidence IMO.

The payment system is even worse. Ive never had a response to a query or complaint from them. If it were a physical shop it would be much more accountable. All I can do is withdraw patronage and put up with the funny looks.