Originally Posted by burn
I was so impressed with Grahame Waterson of Professional Woodpeckers Supplies (PWS), I'd thought I'd post a pat on the back.
I had ordered some T-track and other bits and pieces from PWS on Friday and as yesterday was a public holiday in the ACT, the delivery made it to me today. Well almost. I got all the bits and pieces, but the tube of T-track didn't appear. I mentioned this to the delivery driver who said ... he'd seen nothing and that I should call the sender. I called Grahame and,
a. he remembered the order (which was nice but perhaps PWS is still small), and
b. he said he'd get onto his freight company and get back to me within 15 minutes or so.
At the 20 minute mark, I got a call to say Grahame was on the other line to the freight company and was sorting out the missing T-track. Four minutes later, Grahame called to say the T-track was in the Canberra depot and that I should be getting it this afternoon.
I consider that really professional .... he didn't wait to get off the phone with the freight company and call me, but as the time limit he mentioned was reached, he had asked someone to call me to say something was happening.
What a great company ... WELL DONE Grahame and Marita.
Regards
Burn