bathtub resto

We had a company in today to mount a couple of mirrors. The one in the bathroom promptly fell off after the installer had left and took a chunk out of our acrylic-top vanity and several large chips out of our acrylic bathtub as it disintegrated. I missed occasion but partner let me know and some phone calls had him back to clean up. Partner now has cut from broken glass on floor this evening. I'm wondering what I should do about having our (virtually new) bathtub restored to original condition ie from both the practical point of view and establishing any obligation the company has to repair/ replace.
Cheers
Michael

Michael,
their stuffup, their fixup! Of course getting them to rectify the damage might be a bit difficult. You need to have a clear idea about what you would consider a satisfactory outcome. Maybe get someone out that specialises in restoring baths to see if they can repair. Getting them to replace might mean taking tham to court, which is no fun at all. I'd get some quotes/opinions on repairs and contact the mirror mob. Ask them what they are planning on doing about the damage and personal injury. Be prepared to have to go to your governemant consumer rights department and possibly to court. If the contractor is smart he will rectify the damage in order to save the legal hassles and to slavage his reputation, but a lot of people won't think past the next dollar.

Mick

The plumber dropped something on our newly restored bathtub while it was being installed and put a fair scratch on the top of it. The builder accepted it was his problem (he engaged the plumber) and said he would pay whatever it cost to fix, even if that meant pulling it all out (the vanity has to come out to get the bath out the door), sand it all back and restore the whole thing again. I guess he had insurance. The guy who restored it for us came and took a look and fixed it up for $75 - you'd never know it had been repaired. Builder was very happy!

Of course the builder would have turned around and charged the plumber. But by fixing (or organising it) he kept you happy, making it more likely that you would use him again or recommend him to your friends, Simple isn't it? Why is it that so many people in business find it so hard to grasp this service concept? :confused:

Mick

Since its acrylic it wont be that difficult to fix where you wont actually see the damage done.

a solvent with acrylic will most likely be used to fill the scratches then it will be sanded back smooth and buffed untill it looks brandnew.

No more marks, never even knew it was scratched in the first place

My extension builders managed to drop a pile of wall tiles into the newly installed acrylic bath.
The bath manufacturers have a number of contractors who will come round and fix em, no cost warranty repairs or chargeable ones. They know their stuff and the cost is reasonable. A phone call should sort it out for you.

Jamie

There's a moral in this somewhere.